Privacy Policy

This Privacy Policy explains how Cognitecture, LLC (“we,” “us,” or “our”) collects, uses, and shares information when you visit our website or contact us. By using this site, you agree to the practices described here.

Information we collect

We collect information in two ways:

• Information you give us. When you submit a contact or inquiry form, we collect the details you provide — typically your name, phone number, email address, and any message or service details you choose to share.
• Information collected automatically. Like most websites, we automatically collect limited technical data such as your IP address, browser type, device information, pages viewed, and how you arrived at the site. This is collected through cookies and similar technologies — see our Cookie Policy.

How we use your information

• To respond to your inquiries and provide the services you request.
• To operate, maintain, and improve our website and understand how it is used.
• To contact you about your request, and (only with your consent) about our services.
• To comply with legal obligations and protect against fraud or misuse.

When you make a purchase

When you buy a product, we collect the information needed to process and fulfill your order — your name, email address, phone number, and shipping address. Your payment is processed by Stripe, our payment processor; your full card number is entered directly with Stripe and is never sent to or stored on our servers. We retain order details (such as items purchased and your shipping address) to fulfill the order, provide support, and meet our tax and recordkeeping obligations.

How we share your information

We do not sell your personal information. We share it only with service providers who help us run the website and our business, and only as needed to provide their service. These include:

• Klaviyo (email and SMS marketing)
• Stripe (payment processing and order fulfillment)
• Google Analytics (usage analytics)
• Microsoft Clarity (session analytics)
• Vercel (website hosting)
• Volara (website and marketing service provider)

We may also disclose information if required by law, or to protect our rights, safety, or property.

Text messaging (SMS)

If you opt in to receive text messages from us, we collect your phone number and your consent record (including the date, time, and source of consent). Message and data rates may apply. You can opt out at any time by replying STOP, or reply HELP for help. We do not share or sell mobile opt-in information with third parties for marketing.

Cookies and tracking

We use cookies for essential site functions and, where enabled, for basic analytics. You can control cookies through your browser and our on-site notice. For details, see our Cookie Policy.

Do Not Track and Global Privacy Control

Some browsers send a “Do Not Track” (DNT) or Global Privacy Control (GPC) signal. We honor the GPC signal: when your browser sends GPC, we automatically disable optional analytics cookies on this site for that device. Because there is no common industry standard for DNT, we treat a DNT signal the same way where we can detect it.

Your choices and rights

• You can decline optional analytics cookies using the notice on this site or by enabling GPC.
• You may request to access, correct, or delete the personal information you have submitted to us by contacting us using the details below.
• Depending on where you live, you may have additional rights under your state’s privacy law.

Data security

We use reasonable administrative and technical safeguards to protect the information we hold. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Children’s privacy

Our website is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Material changes will be reflected here, and your continued use of the site after an update means you accept the revised policy.

Contact us

If you have questions about this Privacy Policy or your information, contact us at:

Cognitecture, LLC
KY
Email: jason@coachmays.com